This policy covers credits purchased for digital imarmind services on the web. Paddle is the merchant of record and processes web payments, receipts and eligible refunds.

1. Requesting a refund

Contact support@imarmind.com within 14 days of purchase. Include the purchase email, transaction or receipt number, purchase date and reason. You may also use the support link in your Paddle receipt.

2. Unused credits

Refund requests for unused credits are reviewed promptly and honored where required by applicable consumer law. Approved refunds are returned to the original payment method through Paddle.

3. Used credits and delivered digital service

A credit is consumed when the requested parcel-result journey starts and a digital result is delivered. To the extent permitted by mandatory law, consumed credits are not refundable after performance has begun with the customer’s request and acknowledgement. This does not limit rights relating to a defective, unavailable or incorrectly charged service.

4. Failed or duplicate transactions

Duplicate charges and purchases where no credit was granted or no result could be delivered due to a verified service failure are investigated and, when confirmed, refunded or restored as credit without unreasonable delay.

5. Processing time

We normally respond within five business days. After approval, the time for funds to appear depends on Paddle, the payment method and the customer’s bank.

6. Contact

Email support@imarmind.com. Mandatory consumer rights remain unaffected.